Delivery & Refunds

It's fair to say that we live in a big big world! Though the power of technology has made it easier than ever for you to buy almost anything right from the comfort of your own home.

Currently we offer shipping options to Hong Kong and Macau. To find out more about our delivery times and costs, and our refund policy, simply select your destination below:

For Orders in Hong Kong

Shipping Information

Orders are typically dispatched 1 to 2 working days after the date of purchase and it may take up to an additional 3 working days to deliver to Hong Kong. Please allow extra time prior to holiday seasons and during sales period.

For all individual deliveries to Hong Kong:

For orders HK$400* or more

FREE shipping

For orders below HK$400*

Self-pickup at S.F. Express Service Centres, S.F. Stores or EF Lockers

Fixed rate of HK$40 for each delivery.

A S.F. location code is required when filling out the shipping address. If S.F. location code is not entered, your order may be voided and refunded.

Delivery to a home or office address

Fixed rate of HK$70 for each delivery


* Value includes any discount coupons applied to the order.

Self Pick-Up at Partnering Stores

Please note: Customers who wish to opt for this pick-up option will still need to complete the order submission online and confirmed payment made prior to arranging a pick-up time with the stores.

Sheung Wan (DAYDAYCOOK) - System upgrade in progress; please make appointment to purchase product in-store.

Kwun Tong (Cooking Fever)

Products: All products

Service: self pick-up point in-store purchase

  1. Simply complete your order online as normal:
    • Add the desired product(s) into your shopping cart and proceed to checkout
    • Enter your personal details, including name and address
    • Select "Self pick-up at Cooking Fever (Kwun Tong)" as your choice of shipping method
    • Select your payment method
    • Review the order details and submit your order.
  2. After completing your payment and receiving your order confirmation email, please contact Cooking Fever with your order number to book in a suitable time for collection.
Tel / WhatsApp: +852 9669 9961 (Celia)
Email: info@cookingfever.com.hk
Address: Unit B, 10/F, Speedy Industrial Building,
114 How Ming Street, Kwun Tong, Hong Kong
Operating Hours: Monday to Saturday: 11:30am to 7:00pm (by appointment only)

Sunday and Public Holiday: Closed

Directions to Cooking Fever at Kwun Tong

Returns and Refunds

We are unable to accept any exchange and refund requests once your order has been submitted to us. Should you receive a damaged or defective product, please submit a service request within 3 days of delivery and we will be in touch to discuss the options available.

If delivery of the package has failed and is treated as abandoned mail, or returned to Natipods due to incorrect shipping details or inability to reach the recipient, we retain the rights to deduct any additional costs incurred for the multiple deliveries made plus a processing fee from any final refundable amount. Please double check all details entered are correct before placing your order.

For Deliveries to Macau

Shipping Information

Orders are typically dispatched 1 to 2 working days after the date of purchase and it may take up to an additional 3 working days to deliver to Macau. Please allow extra time prior to holiday seasons and during sales period.

For all individual deliveries to Macau, you will receive:

  • FREE shipping for any orders of $400 or more, or
  • A fixed rate of $70 for each delivery to Macau

Returns and Refunds

We are unable to accept any exchange and refund requests once your order has been submitted to us. Should you receive a damaged or defective product, please submit a service request within 3 days of delivery and we will be in touch to discuss the options available.

If delivery of the package has failed and is treated as abandoned mail, or returned to Natipods due to incorrect shipping details or inability to reach the recipient, we retain the rights to deduct any additional costs incurred for the multiple deliveries made plus a processing fee from any final refundable amount. Please double check all details entered are correct before placing your order.

Import Duties and Taxes

Import duty and taxes may be charged at the designated country and all the related fees imposed by the local customs are responsible by the recipient. Recipients are required to follow the import regulation and restrictions of the designated country/state/region, and any related legal issues will be the recipient’s responsibility.

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